Reference

Terms and Conditions at w124

These terms set out the rules that govern your account on w124 and the relationship between you and us — covering how your account is opened, how funds…

Jurisdiction-dependent accessUPI, Paytm, PhonePe coveredAccount security obligationsFair-use policy enforcedIndia-specific legal context
w124 Terms and Conditions at w124
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat window from any page on w124 to speak with our support…
Email Support Send a detailed query to our support address and we aim to respond within…
Help Centre Our on-site help centre has a dedicated section for account terms and policy questions…
HOW WE OPERATE

How w124 Handles Your Account and Data

Our commitment to you goes beyond the legal text — here is exactly how we act on these terms in practice, from the moment you open your account to every withdrawal you…

Data We Collect

We collect the details you provide at registration — name, contact information, and payment identifiers like your UPI handle — and we use this data solely to operate your account and comply with our legal obligations.

Cookie Policy

Cookies on w124 track your session state and lobby preferences. You can adjust cookie permissions through your browser at any time; disabling certain cookies may affect how the lobby loads on your device.

Account Security

You are responsible for keeping your login credentials confidential. We will never ask for your password via chat or email. If you suspect unauthorised access, contact us immediately so we can freeze the account while we investigate.

Data Retention

We hold your account data for as long as your account is active and for the period required by applicable law after closure. You may request a summary of what we hold at any time by writing to our support team.

Requesting Changes

To update personal details on your account — such as a registered phone number or linked Paytm address — submit a request via email with proof of identity. We process verified change requests within three business days.

Dispute Resolution

If you disagree with a decision we have made under these terms, raise a formal dispute through our email channel. We review all disputes within five business days and respond with a written explanation of our position.

Common Questions About These Terms

These are the questions we hear most often when account holders read through the terms. If yours is not answered here, our live chat team can clarify any clause for you.

These terms apply to every person who opens an account on w124 and accesses any part of the lobby. Access is subject to local law in your region, and by using the account you confirm that doing so is permitted where you are located.

We can update the terms, but we will always notify you of material changes via your registered contact detail before the change takes effect. Minor clarifications may be applied immediately, and the updated version will always appear on this page.

After closure, we retain your data for the period required by applicable Indian law. Once that period expires, we delete your personal records from active systems. You can ask us for a copy of what we hold at any point during or after your account's active period.

Email our support team with your account ID and the change you need, along with a valid proof of identity. We verify and process corrections within three business days and confirm the update by reply email once it is done.

Payment identifiers like your UPI handle or Paytm number are stored using encryption and are never shared with third parties outside of what is needed to process your transaction. We do not store full card numbers or sensitive authentication tokens on our servers.

Contact us immediately via live chat or email. We can place a temporary hold on your account while we review the activity. Provide your registered email or phone number so our team can locate and secure your account without delay.

These terms are read in the context of applicable Indian law to the extent that Indian law applies to your use of the account. Where local law in your state or union territory restricts access to any service, those restrictions take precedence over anything stated here.